Insurance Coverage and Responsibility: You are responsible for the account, and you may have insurance that helps with payment. But the terms and conditions under which insurance companies pay are a contract is between you, the employer and the insurance company. We often help to try to determine your coverage by calling your company, but in reality the information shared with us is not always correct or reliable.

We file claims as a convenience to you, but our responsibility ends at the point of filing a correct submission. Following up because of your insurance company's incompetence and random denial of claims is not our responsibility. We reserve the right to charge you for that service, since it is your responsibility, not ours.